Job Description
Join our dynamic team as a Flexible Hourly Customer Service Associate at Premier Support Solutions! We're seeking empathetic individuals to deliver exceptional service while enjoying the freedom of customizable schedules. Perfect for students, parents, or anyone seeking work-life balance. Our Oklahoma City headquarters offers a modern, inclusive environment with growth opportunities. Enjoy competitive pay, comprehensive training, and a supportive culture that values your contributions. Why Choose Us? • Flexible scheduling options • Paid training • Performance bonuses • Health benefits for part-timers • Career advancement pathways
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve issues using our proprietary CRM system while maintaining high satisfaction scores
- Document interactions accurately in our customer database for quality assurance
- Collaborate with team members to share best practices and improve service delivery
- Adhere to company policies while maintaining a positive brand image
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience preferred
- Strong communication skills with clear articulation in English
- Proficiency with basic computer applications and CRM tools
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings and weekends as needed
- Positive attitude and problem-solving mindset