Job Description
Are you looking for a role that offers the ultimate flexibility?
Apex Tech Solutions is seeking a dynamic Hourly Technical Specialist to join our growing team in Austin, TX. We pride ourselves on offering a modern work environment where your schedule is designed around your life, not the other way around.
As a key member of our support team, you will play a vital role in maintaining our high standards of service while enjoying the autonomy of flexible scheduling.
Responsibilities
- Provide exceptional technical support and troubleshooting via phone, email, and live chat.
- Manage and resolve complex hardware and software issues with a focus on remote solutions.
- Maintain accurate and detailed records of all support interactions in our CRM system.
- Contribute to the continuous improvement of our knowledge base and internal documentation.
- Collaborate with engineering and product teams to communicate user feedback.
- Adapt to shifting priorities and flexible hour requirements to meet business needs.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or customer service.
- Strong diagnostic and problem-solving skills with a "can-do" attitude.
- Demonstrated ability to work independently and manage your own flexible schedule.
- Excellent verbal and written communication skills with a professional tone.
- Proficiency in Windows, macOS, and common office software.
- Associate’s degree or equivalent technical certification preferred.