Job Description
Are you a night owl looking for a rewarding career in tech? Apex Support Solutions is currently hiring Night Shift Technical Support Specialists to join our growing team in New York. We are looking for driven individuals who thrive in quiet environments and enjoy solving complex problems with flexibility.
As a key member of our 24/7 support operations, you will ensure our clients receive top-tier technical assistance during off-hours. This role offers competitive hourly pay, flexible scheduling, and the chance to work from our modern NYC headquarters or remotely.
Why Join Us?
- Competitive Hourly Rate ($18.00 - $25.00/hr)
- Flexible Shift Options (Evenings & Nights)
- Modern Work Environment
- Career Growth Opportunities
What You Will Do:
We are seeking a detail-oriented professional to handle a high volume of technical inquiries. Your primary focus will be troubleshooting hardware and software issues for enterprise clients while maintaining high satisfaction scores.
Responsibilities
- Provide Tier 2 Technical Support: Diagnose and resolve complex technical issues for clients via phone, email, and remote desktop tools.
- Incident Management: Log, track, and manage support tickets in our CRM system to ensure timely resolution.
- System Monitoring: Perform routine checks on network infrastructure and server status during your shift to prevent downtime.
- Client Communication: Clearly explain technical concepts to non-technical users in a professional and empathetic manner.
- Documentation: Maintain accurate records of all interactions, resolutions, and system changes.
- Collaboration: Coordinate with day-shift teams to hand over unresolved issues and share knowledge.
Qualifications
- Experience: 1-3 years of experience in technical support, IT help desk, or customer service.
- Availability: Must be available to work night shifts (e.g., 6:00 PM - 2:00 AM) with the ability to adapt to flexible schedules.
- Technical Skills: Strong understanding of Windows/macOS, networking basics, and troubleshooting protocols.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Education: High school diploma or equivalent; Associate degree in IT or related field preferred.
- Soft Skills: Self-motivated, independent, and able to work effectively with minimal supervision.