Job Description
Join our dynamic team in Boston and enjoy the freedom of flexible hourly work arrangements! At Boston Solutions Group, we value work-life balance and offer competitive hourly positions perfect for students, parents, or anyone seeking adaptable scheduling. Our modern downtown office provides a supportive environment where your contributions are recognized. Benefits include: complimentary parking, wellness stipends, and career development opportunities.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining service quality standards
- Document interactions in CRM systems with precision
- Collaborate with team members during peak hours
- Adapt to changing schedules with minimum 24-hour notice
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong written and verbal communication skills
- Ability to multitask in fast-paced environments
- Reliable transportation to downtown Boston location
- Proficiency with Microsoft Office Suite
- Flexibility to work evenings/weekends as needed