Job Description
Are you looking for a rewarding career with the flexibility you deserve? Horizon Workforce Solutions is currently hiring Customer Service Representatives in El Paso, TX. We pride ourselves on offering a dynamic work environment where your schedule matters. Join a team that values your time and provides guaranteed weekly pay. No experience? No problem—we provide comprehensive training to get you up to speed.
Our company culture is built on collaboration, support, and professional growth. If you are seeking a stable job with competitive pay and the freedom to manage your time effectively, this is the perfect opportunity for you.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and courteous manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates and retention.
- Update customer records and accounts with accurate and up-to-date information.
- Process orders, returns, and exchanges while adhering to company policies and procedures.
- Collaborate with team leads to meet daily and weekly performance targets (KPIs).
- Identify and escalate complex issues to the appropriate department for resolution.
- Document all customer interactions within our CRM system.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Basic computer proficiency and ability to navigate multiple software applications quickly.
- Ability to work flexible hours, including evenings and weekends as business needs dictate.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Reliable internet connection if applying for remote or hybrid roles.