Job Description
Join FlexWork Solutions and revolutionize your work-life balance! We're seeking a dedicated Customer Service Specialist to join our dynamic Denver team with fully flexible hours. Enjoy the freedom to structure your workday while delivering exceptional service to our growing client base. Our modern, collaborative environment supports hybrid work options, competitive benefits, and professional growth opportunities. If you thrive in autonomy and value meaningful work, this is your perfect career match.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product inquiries using our knowledge base
- Collaborate with cross-functional teams to improve service quality
- Document interactions and maintain accurate customer records
- Identify process improvements to enhance customer satisfaction
- Meet performance metrics while maintaining flexible scheduling
- Participate in ongoing training to stay updated on products
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Proficiency with CRM software and ticketing systems
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Strong time management and adaptability to flexible schedules
- Basic technical troubleshooting knowledge
- Positive attitude with customer-centric focus