Job Description
Are you looking for flexible hours and an immediate hire opportunity? We are currently seeking a dedicated and detail-oriented Customer Support Specialist to join our dynamic team in Jacksonville, FL. In this role, you will play a pivotal role in ensuring our clients receive top-tier service while enjoying the freedom of a schedule that works for you.
We offer a competitive hourly rate, comprehensive benefits for eligible employees, and a supportive work environment that values work-life balance. If you are ready to kickstart your career with an immediate start, apply today!
Why Join Us?
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Immediate Start: Onboarding begins as soon as you are hired.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve complex customer issues and escalate them to management when necessary.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Assist clients with product navigation, account troubleshooting, and billing questions.
- Identify trends in customer feedback and suggest improvements to service protocols.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, support, or a related field.
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Proficiency with computers, MS Office Suite, and CRM software.
- Ability to work independently and manage multiple tasks simultaneously.
- Able to work occasional evenings or weekends based on business needs.
- Valid driver’s license and reliable transportation (for on-site roles).