Job Description
Join MetroConnect Solutions as a Full-Time Hourly Customer Service Representative and enjoy the stability of weekly pay in the heart of New York! We're seeking dedicated professionals to deliver exceptional support to our diverse clientele. This role offers competitive hourly rates, comprehensive benefits, and opportunities for career growth within a dynamic team environment. If you thrive in fast-paced settings and value reliable income streams, this position is your gateway to professional fulfillment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns with efficiency
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to improve service delivery
- Meet/exceed performance metrics including call quality and resolution rates
- Contribute to process optimization initiatives
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask while maintaining attention to detail
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends/holidays
- NYC residency required (commute support provided)