Job Description
We are seeking a dynamic and adaptable Customer Support Specialist to join our growing team in Columbus, OH. If you value flexibility and want a role that fits your lifestyle, this is the perfect opportunity. We offer a hybrid work environment and the ability to choose shifts that align with your availability.
Why Join Us?
- Flexible Scheduling: Choose the hours that work best for you.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Modern Tools: Work with state-of-the-art CRM software and remote communication platforms.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Accurately document all interactions and transactions in the internal CRM system.
- Collaborate with the technical team to troubleshoot product-related issues.
- Identify opportunities to upsell products or services to existing clients.
- Maintain a deep understanding of company products and policies to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus but not required.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet workspace.