Job Description
Are you a night owl looking for a rewarding career? Apex Solutions Inc. is currently seeking a dedicated Night Shift Support Specialist to join our dynamic team in San Jose, California.
We offer a competitive hourly rate and weekly pay, ensuring you get paid on time. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
Why Join Us?
- Weekly Pay Schedule
- Comprehensive Training
- Modern Work Environment
Responsibilities
- Provide top-tier technical support and troubleshooting assistance to clients during night hours.
- Manage and resolve incoming customer tickets with a focus on speed and accuracy.
- Document technical issues and solutions in the CRM system.
- Collaborate with day-shift teams to ensure seamless handovers.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent.
- Minimum 1 year of experience in customer service or technical support.
- Ability to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Strong problem-solving skills and patience.
- Proficiency with computers and Microsoft Office Suite.