Job Description
Join our award-winning team as a Full-Time Customer Service Specialist with flexible scheduling options! FlexiCare Solutions is seeking dedicated professionals to deliver exceptional support to clients across Chicago, IL and Florida. Enjoy competitive pay, comprehensive benefits, and the freedom to work hours that fit your lifestyle. Perfect for students, parents, and career changers seeking stability with flexibility.
What We Offer:
- Flexible shift scheduling (early mornings, evenings, weekends)
- Health insurance, paid time off, and retirement savings
- Free parking and public transit reimbursement
- Career advancement opportunities
- Modern downtown Chicago and Miami offices
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve billing issues and service complaints efficiently
- Process orders and update client records in CRM systems
- Collaborate with cross-functional teams for complex resolutions
- Maintain 95% customer satisfaction metrics
- Train on new products and service protocols quarterly
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Availability for flexible shifts (including weekends)
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution skills
- Ability to work independently and in team environments