Job Description
Join FlexPay Solutions and transform your work-life balance with our full-time customer service roles offering flexible scheduling and weekly pay! We're seeking passionate professionals to deliver exceptional support while enjoying the freedom to manage your schedule. Our Atlanta-based team thrives on innovation and employee satisfaction, offering competitive compensation and growth opportunities in a dynamic environment.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and service issues with 95% first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve processes
- Meet weekly performance metrics for quality and efficiency
- Participate in quarterly training sessions for skill development
Qualifications
- High school diploma or equivalent (degree preferred)
- 2+ years customer service experience
- Proficiency with CRM software and MS Office
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and multitasking ability
- Positive attitude with conflict resolution expertise