Job Description
Join MetroConnect Services as a Full-Time Customer Service Specialist in Atlanta! We're seeking dedicated professionals to deliver exceptional support with flexible scheduling options. Enjoy competitive pay, comprehensive benefits, and a collaborative team environment while serving Georgia's diverse communities. Perfect for work-life balance with weekday, weekend, and evening shifts available.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns using troubleshooting protocols
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve escalated cases
- Proactively identify opportunities to improve customer experience
- Support community outreach initiatives during assigned shifts
- Adhere to compliance standards and data security protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible schedules (including nights/weekends)
- Strong problem-solving and conflict resolution abilities
- Positive attitude with commitment to community service values