Job Description
Join FlexWork Solutions, a leader in innovative workforce solutions, as we expand our dynamic team in Austin, Texas! We're seeking passionate individuals for full-time hourly positions with unmatched flexibility in scheduling. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Whether you're a night owl or early bird, we'll accommodate your lifestyle while delivering exceptional service to our clients.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining high satisfaction scores
- Collaborate with cross-functional teams to improve service workflows
- Document interactions accurately in our CRM system
- Adapt to flexible shift schedules including evenings and weekends
- Continuously update product knowledge to provide accurate information
- Identify opportunities for process improvements
- Support team goals through collaborative problem-solving
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and adaptability
- Proficient with CRM software and digital tools
- Ability to work independently with minimal supervision
- Flexible availability to cover varied shifts
- Positive attitude and team-oriented mindset