Job Description
Join Express Staffing Solutions and experience the freedom of daily pay for your full-time role! We're seeking motivated Customer Specialists in San Jose to deliver exceptional service while enjoying financial flexibility. As a leader in hourly employment, we eliminate traditional pay cycles—earn daily, thrive immediately. Enjoy competitive wages, comprehensive benefits, and a dynamic work environment in California's innovation capital.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Process transactions and resolve inquiries with efficiency and empathy
- Update and maintain accurate client records in CRM systems
- Collaborate with team members to optimize service workflows
- Meet daily performance metrics and quality standards
- Identify opportunities for process improvements
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Flexible schedule availability (including weekends)
- Valid California driver's license (if local travel required)
- Background clearance and drug screen required