Job Description
Join our award-winning team as a Full-Time Customer Specialist with flexible scheduling and weekly pay! We're seeking dynamic individuals in Austin to deliver exceptional client experiences while enjoying work-life balance. No weekends or holidays required. Comprehensive benefits package included.
Responsibilities
- Resolve client inquiries via phone, email, and chat
- Process transactions and update account information
- Collaborate with cross-functional teams to resolve complex issues
- Maintain accurate customer records in CRM systems
- Identify upsell opportunities to enhance client satisfaction
- Participate in weekly performance improvement sessions
- Adapt to flexible scheduling between 8 AM - 8 PM
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to thrive in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Austin office
- Must be available for weekly in-person team meetings