Job Description
Join our dynamic team in Indianapolis as a Full-Time Hourly Customer Service Specialist! We're seeking passionate individuals to deliver exceptional service to our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate openings available – start your rewarding career today!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Resolve customer complaints and implement effective solutions
- Process orders, returns, and transactions accurately
- Maintain detailed customer records and update information in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including response times and satisfaction scores
- Adhere to company policies and industry regulations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in fast-paced environment
- Proficient with basic computer software (MS Office, CRM tools)
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Availability for flexible shifts including weekends