Job Description
Are you a tech-savvy professional looking for a stable career with weekly pay? Nexus Innovations is seeking a highly skilled IT Support Specialist to join our dynamic team in the heart of San Francisco.
We pride ourselves on a culture of excellence, innovation, and employee growth. As a full-time member of our team, you will enjoy a competitive hourly rate, comprehensive benefits, and the peace of mind that comes with a reliable paycheck every week.
Our San Francisco office offers a collaborative environment where your technical skills will directly impact our business operations. If you are passionate about solving complex technical challenges and providing top-tier support, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone and email.
- Diagnose and resolve hardware and software problems, including printers, laptops, and operating systems.
- Manage and maintain the IT inventory, ensuring accurate tracking of assets.
- Assist in the deployment, configuration, and maintenance of end-user devices and peripherals.
- Collaborate with the IT team to implement security protocols and perform system updates.
- Document all technical issues and resolutions in the ticketing system for future reference.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- 1-3 years of professional experience in IT support, help desk, or a related technical field.
- Strong knowledge of Windows, macOS, and Microsoft Office Suite.
- Familiarity with network troubleshooting concepts and protocols.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as collaboratively in a fast-paced team environment.