Job Description
Join FlexiPay Solutions and transform your work-life balance with our innovative weekly pay program! We're seeking a dynamic Customer Specialist to deliver exceptional support while enjoying flexible scheduling and immediate compensation. As a cornerstone of our Philadelphia team, you'll drive client satisfaction through personalized service and problem-solving excellence. Key Benefits: Weekly direct deposits, remote-friendly options, and schedule customization around your life.
Responsibilities
- Handle 50+ daily customer inquiries via phone/email with 95% resolution rate
- Process transactions and account modifications using proprietary CRM tools
- Collaborate with cross-functional teams to resolve complex escalations
- Document all interactions in compliance with PCI standards
- Proactively identify upsell opportunities for premium services
- Maintain 98% attendance in flexible shift scheduling
- Contribute to quarterly process improvement initiatives
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with Zendesk/HubSpot or similar ticketing systems
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to cover extended hours (7am-8pm ET)
- High school diploma or equivalent required; associate's preferred