Job Description
Join our dynamic team at Pacific Northwest Solutions as an Hourly Customer Service Specialist in the heart of Portland! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy competitive hourly pay, flexible scheduling, and a vibrant work environment in one of America's most livable cities. Perfect for students, career-changers, or those seeking supplemental income. Apply today and become part of Portland's thriving service industry!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Document all interactions in compliance with company policies
- Contribute to process improvement initiatives
- Support seasonal inventory and promotional campaigns
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Proficient in Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Portland residency preferred