Job Description
Join PayFlex Solutions and enjoy the freedom of weekly pay while making a difference! We're seeking energetic Part-Time Customer Service Specialists in Charlotte to deliver exceptional experiences. Perfect for students, parents, and professionals seeking flexible schedules with immediate compensation. No weekends required! Our modern office offers collaborative spaces and performance-based incentives.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and update CRM records in real-time
- Collaborate with team to develop customer retention strategies
- Identify upsell opportunities during client interactions
- Maintain accurate documentation of customer interactions
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask and adapt to changing priorities
- Reliable transportation for flexible scheduling
- Passion for problem-solving and customer advocacy