Job Description
Are you a tech-savvy problem solver looking for a rewarding opportunity in the heart of California? Apex Digital Solutions is currently seeking dedicated Hourly Technical Support Specialists to join our growing team. We pride ourselves on delivering exceptional customer service and innovative solutions.
As a key member of our support team, you will act as the bridge between our clients and our technical teams, ensuring seamless resolutions to inquiries. This is an excellent opportunity for individuals seeking immediate openings with competitive hourly pay.
Responsibilities
- Diagnose and troubleshoot technical hardware and software issues for clients via phone, email, and chat.
- Provide clear, step-by-step guidance to non-technical users to resolve their problems efficiently.
- Maintain accurate and up-to-date records of all customer interactions and resolutions in the CRM system.
- Collaborate with senior engineers to escalate complex issues and ensure timely follow-up.
- Stay updated on product knowledge and service updates to provide accurate assistance.
- Adhere to company quality assurance standards and performance metrics.
Qualifications
- High school diploma or GED required; Associate degree or technical certification is a plus.
- Proven experience in customer service or technical support (remote or in-office).
- Strong computer literacy with the ability to learn new software quickly.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and evenings as needed.
- Must be authorized to work in the United States.