Job Description
Are you a detail-oriented problem solver ready to make an impact in the vibrant tech scene of Phoenix? Apex Systems is seeking a skilled Senior IT Support Specialist to join our dynamic team on an hourly contract basis.
We offer a competitive hourly rate and the flexibility to balance your work and life in the beautiful Valley of the Sun. If you thrive in a fast-paced environment and love helping users navigate the digital world, we want to hear from you.
Responsibilities
- Tier 2/3 Support: Provide advanced technical troubleshooting for hardware, software, and network issues to end-users.
- Incident Management: Log, track, and manage IT service tickets using Jira or ServiceNow to ensure rapid resolution.
- System Maintenance: Perform regular maintenance on workstations, servers, and peripherals to ensure optimal performance.
- User Training: Conduct workshops and one-on-one sessions to educate staff on new software updates and security protocols.
- Network Support: Assist in monitoring network traffic and resolving connectivity issues within the Phoenix office.
Qualifications
- Experience: Minimum of 5 years of experience in IT support or a related technical field.
- Certifications: CompTIA A+, Network+, or equivalent IT certifications.
- Technical Skills: Proficiency in Active Directory, Microsoft Office Suite, and remote desktop tools.
- Communication: Excellent verbal and written communication skills to interact with diverse stakeholders.
- Availability: Must be available for on-call rotation and occasional weekend support during peak times.