Job Description
Are you a results-driven professional looking for a rewarding career in the technology sector? Horizon Digital Services is currently seeking a Senior Technical Support Specialist to join our growing team in Philadelphia, PA. We pride ourselves on delivering top-tier solutions to our clients and are looking for someone who thrives in a fast-paced, collaborative environment.
We offer a competitive benefits package, including flexible working hours, health insurance, and professional development opportunities. If you are passionate about technology and customer satisfaction, we want to hear from you.
Why Join Us?
- Competitive salary and performance bonuses.
- Flexible hours and hybrid work options available.
- Comprehensive health, dental, and vision insurance.
- Generous retirement savings plan with company match.
- Clean, modern office space in the heart of Philadelphia.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot complex hardware and software issues efficiently.
- Collaborate with cross-functional teams to resolve escalated tickets.
- Document technical solutions and maintain a comprehensive knowledge base.
- Conduct training sessions for junior staff and end-users on new products.
- Monitor system performance and proactively identify potential issues.
Qualifications
- Minimum of 3-5 years of experience in a technical support or customer success role.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote/hybrid setting.
- High school diploma or equivalent; Bachelor's degree preferred.
- Familiarity with CRM software and ticketing systems (e.g., Salesforce, Zendesk).