Job Description
Are you a technical problem-solver looking for a flexible, high-impact hourly opportunity in the heart of Denver? Apex Systems is seeking a detail-oriented Technical Support Specialist to join our dynamic client team.
In this role, you will be the first line of defense for our enterprise clients, ensuring seamless operations through expert troubleshooting and top-tier customer service. We offer a competitive hourly rate, a hybrid work environment, and clear pathways for professional growth within the tech sector.
Why Join Us?
- Competitive Hourly Pay: Earn between $18.00 and $24.00 per hour.
- Flexible Schedule: Hybrid work model with core hours in Denver.
- Professional Growth: Exposure to enterprise-level technology stacks.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve complex hardware, software, and network issues for end-users in a timely manner.
- Ticket Management: Log, track, and prioritize incoming support tickets using Zendesk or ServiceNow.
- Client Communication: Provide clear, empathetic, and professional support via phone, email, and remote desktop tools.
- Documentation: Maintain accurate records of incidents, resolutions, and standard operating procedures (SOPs).
- System Maintenance: Assist in the deployment of software patches and updates across company devices.
Qualifications
- Experience: Minimum 1-2 years of experience in technical support or help desk roles.
- Education: Associate degree or Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Technical Skills: Proficiency in Windows/macOS, MS Office Suite, and knowledge of networking fundamentals (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Tools: Familiarity with ticketing systems (Zendesk, Jira) is a plus.