Job Description
Are you a problem solver ready to make an impact immediately? Apex Digital Solutions is seeking a highly motivated Hourly Technical Support Specialist to join our growing team in Illinois. This is an exciting opportunity to work with cutting-edge technology while providing exceptional service to our clients.
As an hourly support specialist, you will be the first line of defense for our clients' technical needs. We pride ourselves on a collaborative environment and offer immediate onboarding for the right candidates.
Why Join Us?
- Immediate Start: Don't wait for a long hiring process—get to work this week.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Environment: Work in a dynamic, tech-forward office in the heart of Chicago.
Responsibilities
- Provide expert technical assistance to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed records of all support tickets and customer interactions.
- Guide users through complex technical procedures and troubleshooting steps.
- Collaborate with the senior IT team to escalate and resolve complex incidents.
- Stay updated on the latest software patches and security protocols.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Basic knowledge of Windows and macOS operating systems.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work flexible hours, including evenings and weekends as needed.
- Must be authorized to work in the United States.