Job Description
Are you looking for a rewarding career in San Francisco, CA with the security of weekly pay and the excitement of immediate hire? Golden Gate Talent Solutions is currently seeking dynamic Technical Support Specialists to join our expanding team. We bridge the gap between top-tier talent and leading tech companies, ensuring our team members get paid on time and start working immediately.
In this role, you will provide critical technical assistance to a diverse client base, ensuring system stability and user satisfaction. We value speed, accuracy, and a customer-first approach. If you are ready to advance your career in the heart of the Bay Area, apply today!
Responsibilities
- Provide advanced troubleshooting and technical support for hardware, software, and network issues.
- Manage and resolve incoming IT tickets within established service level agreements (SLAs).
- Assist in the deployment, configuration, and maintenance of workstations and mobile devices.
- Collaborate with the IT operations team to identify system vulnerabilities and implement solutions.
- Document technical procedures and user interactions in our ticketing system.
- Conduct user training sessions to improve tech literacy and self-service capabilities.
Qualifications
- High school diploma or GED; Associate’s degree in Computer Science or related field preferred.
- Minimum of 2 years of professional experience in IT support or a related technical role.
- Strong knowledge of Microsoft Office Suite and Windows/Linux operating systems.
- Excellent problem-solving skills and ability to communicate complex technical concepts to non-technical users.
- Must be willing to work on-site in San Francisco, CA.
- Eligibility to work in the United States.