Job Description
Are you a tech-savvy troubleshooter ready to make an impact? Apex Tech Solutions is currently hiring a dedicated IT Support Specialist to join our team in Mesa, Arizona. We pride ourselves on delivering top-tier technical support and maintaining a seamless digital environment for our clients.
In this role, you will serve as the primary point of contact for technical issues, ensuring our internal systems run smoothly. We offer a competitive hourly rate, a collaborative culture, and a comprehensive benefits package for full-time employees.
Why Join Us?
- Competitive hourly wage ($22 - $35/hr).
- Professional development opportunities.
- Modern work environment in the heart of Mesa.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network connectivity issues.
- Diagnose and resolve complex problems related to desktops, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and security settings within the Active Directory environment.
- Install, configure, and maintain operating systems (Windows 10/11 and macOS) and essential software suites.
- Perform regular system updates, patch management, and hardware upgrades.
- Document all incidents, resolutions, and preventative maintenance activities in the ITSM system.
- Collaborate with the network team to ensure 99.9% uptime for critical systems.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Certificate in CompTIA A+ or similar technical certification is highly desirable.
- 1-4 years of experience in IT support, helpdesk, or a related technical role.
- Strong working knowledge of Windows 10/11, Microsoft Office 365, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a fast-paced environment.