Job Description
We are seeking a highly motivated Hourly Support Specialist to join our growing team in Fresno, CA. If you are looking for flexible hours and immediate opportunities, this is the perfect role for you. We offer a dynamic work environment where your technical skills directly impact our client success.
As part of our immediate hire initiative, we are looking for individuals who can hit the ground running and deliver excellence in a fast-paced setting.
Responsibilities
- Troubleshoot hardware and software issues for remote and on-site clients.
- Provide exceptional customer service via phone, email, and chat.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with cross-functional teams to resolve complex technical tickets.
- Conduct routine system checks to ensure optimal performance.
- Maintain a professional and positive demeanor in a fast-paced setting.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in technical support or customer service is a plus.
- Strong problem-solving and analytical skills.
- Ability to work flexible hours, including evenings and weekends.
- Familiarity with Windows and Mac operating systems.
- Excellent verbal and written communication skills.