Job Description
Are you ready to launch your career in IT with an immediate start and guaranteed weekly pay in Portland, OR?
NexGen Tech Solutions is seeking a highly motivated IT Support Specialist to join our dynamic team. We specialize in providing top-tier technical solutions to businesses across the region, and we need someone who thrives in a fast-paced, collaborative environment.
As an IT Support Specialist, you will be the first line of defense for our employees, ensuring seamless access to technology that drives productivity. We offer a competitive hourly rate and a supportive culture that prioritizes professional growth and work-life balance.
Responsibilities
- Provide exceptional Tier 1 technical support via phone, email, and in-person assistance.
- Install, configure, and troubleshoot hardware, software, and peripheral devices.
- Diagnose and resolve network connectivity and system issues efficiently.
- Manage user accounts, permissions, and security access within the local network infrastructure.
- Assist in the deployment of new hardware and software updates for end-users.
- Maintain accurate documentation of technical issues, resolutions, and standard operating procedures.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Fundamental knowledge of Windows, macOS, and common office productivity software.
- Strong problem-solving skills with the ability to explain complex technical concepts to non-technical users.
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize multiple tasks in a busy environment.
- Must be authorized to work in the United States.