Job Description
Are you ready to start a rewarding career with immediate availability? Apex Digital Solutions is looking for a skilled IT Support Specialist to join our team in the heart of San Francisco, CA.
We are a fast-paced technology firm committed to employee satisfaction and financial stability. That’s why we offer weekly pay—so you get paid on time, every week, without the wait. If you are an expert troubleshooter who thrives in a collaborative environment, apply today.
Why Join Us?
- Weekly Payroll: Get paid every Friday with no waiting periods.
- Immediate Start: Onboarding process begins within 48 hours of offer acceptance.
- Modern Tech Stack: Work with the latest tools and systems in a supportive culture.
Don't wait for the next bi-weekly cycle. Take control of your finances and your career today.
Responsibilities
- Provide tier 1 and tier 2 technical support to internal staff via phone, email, and remote desktop.
- Diagnose and resolve hardware and software connectivity issues for employees across the Bay Area.
- Manage user accounts, permissions, and security access protocols.
- Perform weekly system maintenance, software updates, and patch management.
- Document all technical issues and resolutions in the company service desk ticketing system.
- Collaborate with network engineers to improve system performance and reliability.
Qualifications
- 1-3 years of professional experience in IT Help Desk, Technical Support, or Customer Service.
- Strong working knowledge of Windows 10/11, macOS, and mobile device management.
- Excellent verbal and written communication skills for client interaction.
- Familiarity with remote troubleshooting tools (e.g., TeamViewer, LogMeIn).
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Ability to work full-time hours in our San Francisco office.