Job Description
We are seeking a highly skilled and motivated IT Support Specialist to join our dynamic team in New Orleans. This is a full-time, hourly position offering competitive compensation and the opportunity to work in a fast-paced environment.
In this role, you will serve as the primary technical liaison for our employees, ensuring seamless access to technology resources. We value innovation, reliability, and a proactive approach to problem-solving. If you are ready to advance your career in a vibrant city, we want to hear from you.
Responsibilities
- Provide exceptional tier 1 and tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices (iOS/Android).
- Manage and maintain the local area network (LAN) and wireless infrastructure.
- Perform regular system updates, patch management, and security audits.
- Document all technical incidents, resolutions, and processes in the IT ticketing system.
- Collaborate with management to implement technology solutions that improve workflow efficiency.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (equivalent experience accepted).
- Valid CompTIA A+ certification or equivalent technical certification.
- Minimum of 2 years of experience in a help desk or technical support role.
- Strong working knowledge of Microsoft Windows, macOS, and Office 365.
- Experience with network troubleshooting and basic server administration.
- Excellent customer service skills with the ability to explain complex technical concepts to non-technical users.