Job Description
Are you a tech-savvy problem solver looking for a dynamic role in the heart of Texas? Austin Digital Innovations is seeking a dedicated IT Support Specialist to join our growing team. We offer a competitive hourly rate, a flexible work environment, and the opportunity to work with cutting-edge technology.
In this role, you will serve as the first point of contact for our employees, ensuring that our tech infrastructure runs smoothly. If you are passionate about technology, enjoy helping people, and want to work in one of the most vibrant tech hubs in the US, we want to hear from you.
Responsibilities
- Provide Tier 1 & Tier 2 Technical Support: Troubleshoot hardware, software, and network issues for employees via phone, email, and in-person.
- Hardware & Software Management: Set up, configure, and maintain workstations, printers, and mobile devices.
- Network Maintenance: Assist in the deployment and troubleshooting of local area networks (LAN) and Wi-Fi connectivity.
- Incident Management: Log and track all support tickets using our CRM system, ensuring timely resolution.
- User Training: Conduct training sessions on new software tools and security protocols to empower our team.
- Asset Management: Maintain inventory of IT equipment and manage the lifecycle of hardware assets.
Qualifications
- Experience: 1-3 years of experience in IT support, help desk, or a related technical field.
- Education: Associate degree or certificate in Computer Science, Information Technology, or related field preferred.
- Certifications: CompTIA A+ certification is a strong plus.
- Technical Skills: Proficiency in Windows, macOS, and Linux operating systems.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Flexibility: Ability to work occasional evenings or weekends as needed.