Job Description
Join Apex Digital Solutions as an IT Support Specialist and secure your spot with immediate openings and a reliable weekly pay structure. We are looking for a dedicated professional who thrives in a fast-paced environment to provide top-tier technical assistance to our diverse client base in Pennsylvania.
As a key member of our technical team, you will be the first point of contact for troubleshooting and system maintenance, ensuring our operations run smoothly. We value our employees and offer a competitive hourly rate with the added benefit of getting paid every week.
Responsibilities
- Deliver exceptional technical support via phone, email, and in-person assistance to resolve hardware and software issues.
- Perform system backups, software installations, and security updates for company devices.
- Manage and maintain the inventory of IT assets, including laptops, monitors, and peripherals.
- Collaborate with senior engineers to troubleshoot complex network connectivity and hardware failures.
- Document all support tickets and resolutions accurately in our CRM system.
- Assist in the onboarding process for new employees regarding IT equipment and security protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field is a plus.
- Minimum of 1-2 years of experience in IT support, helpdesk, or a similar technical role.
- Strong working knowledge of Windows 10/11, macOS, and common office software.
- Familiarity with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Ability to work flexible hours, including occasional evenings or weekends if needed.