Job Description
Are you a detail-oriented IT professional looking for hourly pay with the financial flexibility of weekly pay? Apex Systems is currently hiring a Technical Support Specialist in Columbus, Ohio, to join our elite team.
We are a leader in staffing solutions, and we understand the importance of consistent compensation. That’s why we offer competitive pay rates and the ability to access your earnings through our daily pay option, ensuring you are rewarded for your hard work immediately.
As part of our technical team, you will be the first line of defense for our clients, ensuring seamless technology operations.
Responsibilities
- Provide tier-2 technical support via phone, email, and remote access tools.
- Diagnose and resolve complex hardware, software, and network issues.
- Manage and prioritize incoming IT service tickets within the Help Desk system.
- Conduct system maintenance, including updates, patches, and security configurations.
- Collaborate with the network administration team to ensure 99.9% uptime.
- Train end-users on new software and security protocols.
Qualifications
- Associate degree in Computer Science, IT, or equivalent experience.
- CompTIA A+ certification or equivalent technical knowledge.
- Strong troubleshooting skills for Windows, macOS, and Linux environments.
- Excellent customer service and communication skills.
- Ability to work flexible hours, including evenings and weekends as needed.
- Proficiency in Microsoft Office 365 and Active Directory.