Job Description
Are you a technical problem solver looking for a stable, full-time opportunity?
We are seeking a highly skilled IT Support Specialist to join our growing team in Raleigh, North Carolina. In this role, you will be the frontline of our technical support, ensuring our employees have the tools they need to succeed. We offer a competitive hourly rate, comprehensive benefits, and a collaborative work environment in the heart of the Research Triangle.
Why Join Us?
- Competitive hourly pay ($20 - $28/hr)
- Full-time employment with benefits (Medical, Dental, Vision)
- Professional growth and certification reimbursement
Job Summary:
The IT Support Specialist will provide exceptional technical assistance to end-users, manage IT assets, and contribute to the overall stability of our network infrastructure. If you are passionate about technology and enjoy solving complex problems, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support to internal staff via phone, email, and ticketing systems (ServiceNow/Jira).
- Troubleshoot and resolve hardware, software, and network connectivity issues in a timely manner.
- Manage and deploy workstations, laptops, printers, and mobile devices using Intune/MEMCM.
- Configure and maintain Active Directory user accounts, group policies, and security settings.
- Collaborate with the SysAdmin team on infrastructure projects, patch management, and system upgrades.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- Associate degree in Computer Science, IT, or related field (or equivalent experience).
- CompTIA A+ or Network+ certification preferred.
- Minimum of 2 years of experience in IT support or help desk roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills with a customer-centric approach.