Job Description
Are you looking for a Full Time career with the immediate financial security of a Weekly Pay schedule? Apex Tech Solutions is currently seeking a Technical Support Specialist to join our growing team in Miami, Florida. We are committed to providing top-tier IT support to our clients and offer a modern, collaborative work environment.
In this role, you will be the bridge between our technical experts and our valued customers. You will troubleshoot issues, provide guidance, and ensure our clients can maximize the value of our technology solutions. If you are proactive, empathetic, and ready to start immediately, we want to hear from you.
Responsibilities
- Provide technical assistance and troubleshooting for incoming hardware, software, and network inquiries.
- Diagnose and resolve technical problems related to computer systems, software applications, and peripherals.
- Communicate complex technical information clearly and concisely to non-technical users.
- Document all customer interactions, issues, and resolutions in our ticketing system.
- Escalate unresolved issues to senior technical staff when necessary.
- Collaborate with the IT team to improve support processes and documentation.
- Ensure a high level of customer satisfaction through professional and courteous service.
Qualifications
- High school diploma or equivalent required; Associate's degree in Computer Science or related field is a plus.
- Basic knowledge of PC hardware, operating systems (Windows/Mac), and Microsoft Office suite.
- Strong problem-solving skills and the ability to troubleshoot technical issues efficiently.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple support tickets.
- Must be available to work full-time hours.