Job Description
We are looking for a dedicated IT Support Specialist to join our growing team in Fort Worth immediately. If you are a problem-solver who thrives in a fast-paced environment, this is the perfect opportunity for you. We offer competitive hourly rates and a dynamic work culture.
As an IT Support Specialist, you will be the first line of defense for our technical infrastructure, ensuring business continuity and employee satisfaction.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and prioritize incoming helpdesk tickets with a focus on resolving urgent matters quickly.
- Install, configure, and maintain workstations, printers, and peripherals.
- Assist in the deployment of new software updates and security patches across the organization.
- Collaborate with the network team to ensure seamless communication and data flow.
- Document all technical issues and resolutions in the IT service management system.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent professional experience.
- Minimum of 2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Familiarity with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
- Excellent written and verbal communication skills.
- Ability to explain complex technical concepts to non-technical users.