Job Description
Are you a dedicated technical professional looking for immediate openings with a company that values your expertise? Apex Technical Solutions is currently seeking a highly skilled IT Support Specialist to join our dynamic team in Louisville, Kentucky. We pride ourselves on offering a stable work environment with weekly pay, ensuring that your hard work is rewarded promptly. In this pivotal role, you will be the first line of defense for our technical infrastructure, helping employees navigate complex systems with ease and efficiency.
Why Join Us?
- Competitive hourly rates ranging from $18.00 to $25.00.
- Weekly pay schedule for financial stability.
- Modern office environment with opportunities for professional growth.
- Comprehensive benefits package for full-time employees.
We are looking for a proactive problem solver who thrives in a fast-paced setting. If you are ready to advance your career in a role that offers both technical challenges and reliable compensation, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network connectivity issues.
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Manage and update IT inventory, asset tracking, and warranty documentation.
- Respond to help desk tickets and user inquiries via phone and email within established SLAs.
- Collaborate with the IT team to implement security patches and system updates.
- Conduct user training sessions to improve software literacy and security awareness.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ or Microsoft Certified Professional (MCP) certification is preferred.
- Strong working knowledge of Windows, macOS, and common productivity software.
- Excellent verbal and written communication skills to interact with non-technical staff.
- Ability to prioritize tasks and manage time effectively in a high-volume environment.
- Experience with remote desktop tools and ticketing systems is a plus.