Job Description
We are looking for a motivated IT Support Specialist to join our team immediately. This is a high-demand role offering weekly pay and the opportunity to work with cutting-edge technology in the heart of Colorado Springs.
At Apex Solutions Group, we prioritize our employees' well-being and financial stability. That's why we offer a weekly payroll cycle, ensuring you get paid on time, every time. If you are a tech-savvy problem solver looking for an urgent opportunity, apply today.
- Weekly Pay Cycle: Get paid every Friday directly to your bank account.
- Immediate Start: No waiting; start contributing to the team this week.
- Competitive Benefits: Health, dental, and vision insurance available.
Responsibilities
- Provide tier 1 and tier 2 technical support to employees via phone and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage user accounts, permissions, and security access protocols.
- Perform regular system maintenance, software updates, and patch management.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Document technical issues and resolutions in the knowledge base.
Qualifications
- High school diploma or GED; Associate degree in Computer Science or IT preferred.
- 1-2 years of experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Familiarity with networking concepts such as TCP/IP, DNS, and DHCP.
- Excellent troubleshooting skills and a customer-first approach.
- Ability to communicate technical information to non-technical users clearly.