Job Description
We are seeking a detail-oriented Level 1 Help Desk Technician to join our growing team in the heart of New Orleans. In this pivotal role, you will serve as the first point of contact for employees experiencing technical difficulties, resolving IT incidents via phone and ticketing systems to ensure minimal downtime for our business operations.
This is an immediate opening for a contract-to-hire opportunity, offering competitive hourly pay and exposure to enterprise-level technology stacks.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues.
- Troubleshoot and resolve desktop support problems, including printer configurations and software installation.
- Install, configure, and maintain end-user devices (laptops, tablets, and mobile phones).
- Document all incidents, resolutions, and steps taken in the Service Desk ticketing system.
- Assist with software patch management and basic security updates.
- Collaborate with the Network Operations team to escalate complex issues.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology preferred.
- Basic knowledge of Windows, macOS, and Office 365 applications.
- Experience with ticketing systems (e.g., Jira, ServiceNow, or Zendesk) is a plus.
- Strong communication skills and a customer-first service orientation.
- Ability to work flexible hours, including evenings and weekends as required.
- Familiarity with remote support tools is highly desirable.