Job Description
Are you a tech-savvy problem solver looking for a job that fits your lifestyle? IndyTech Connect is seeking a dedicated Technical Support Specialist to join our dynamic team. We offer a competitive hourly rate and the flexibility to work from anywhere in the United States, making this the perfect opportunity for those seeking work-life balance.
In this role, you will act as the first line of defense for our clients, ensuring their technical needs are met with precision and empathy. We value autonomy and trust our team to manage their schedules effectively.
Responsibilities
- Provide high-quality technical support to clients via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Document all technical interactions and resolutions in our CRM system.
- Maintain a positive and professional demeanor when assisting non-technical users.
- Stay updated on the latest technology trends and troubleshooting techniques.
Qualifications
- High School Diploma or GED equivalent.
- Basic knowledge of PC hardware, operating systems (Windows/Mac), and office software.
- Strong verbal and written communication skills.
- Ability to troubleshoot common technical problems independently.
- Must be self-motivated and able to work flexible hours.