Job Description
Are you looking for a rewarding career with a flexible schedule? Apex Logistics Solutions is seeking dedicated Night Shift Customer Support Specialists to join our growing team in Colorado Springs. We offer competitive hourly pay, comprehensive benefits, and a supportive work environment.
As a night shift specialist, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email during night hours.
- Resolve complex issues and troubleshoot customer concerns with a focus on first-contact resolution.
- Maintain accurate and up-to-date records of all customer interactions in our CRM systems.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and quality assurance standards.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience preferred.
- Strong computer proficiency and typing skills (35+ WPM).
- Reliable high-speed internet connection required for remote/hybrid shift work.
- Ability to work independently and remain focused during night shifts.
- Excellent verbal communication and active listening skills.