Job Description
Are you seeking a role that offers flexible hours and competitive pay in the Cleveland area? Metro Support Solutions is looking for a dedicated Night Shift Customer Support Specialist to join our elite support team. We specialize in delivering top-tier service to our clients, and we are expanding our operations to include a dedicated evening shift.
In this position, you will be the face of our company during our peak operational hours. You will interact with clients to resolve issues, answer queries, and ensure they have a seamless experience with our products. If you are a problem-solver who thrives in a fast-paced environment and values work-life balance through flexible scheduling, we want to hear from you.
Responsibilities
- Provide exceptional technical support and customer service to clients via phone, email, and live chat during the night shift.
- Diagnose and troubleshoot complex customer issues, escalating them when necessary to senior teams.
- Maintain accurate and up-to-date records of all customer interactions and account information.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction scores.
- Stay current on product knowledge and company policies to provide accurate information.
- Adhere to all company security protocols and data privacy regulations.
Qualifications
- High school diploma or equivalent; Associate’s degree in a related field is preferred.
- Previous experience in customer support or a related hourly role.
- Strong verbal and written communication skills with the ability to convey complex information clearly.
- Ability to work independently and manage time effectively during the night shift.
- Proficiency with computers, CRM software, and Microsoft Office Suite.
- Must be available to work nights and weekends as required by the business schedule.