Job Description
Are you looking for a stable career with the flexibility of a night shift? Apex Night Operations is seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team in New York. We pride ourselves on providing top-tier support while offering a unique work-life balance that comes with night work.
As a key member of our night crew, you will be the first point of contact for our clients during their peak hours. We offer a Weekly Pay structure, meaning you get paid on time, every time, without the wait for bi-weekly processing. If you thrive in a fast-paced environment and enjoy solving problems, this is the opportunity for you.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat during night shifts.
- Resolve technical issues and provide accurate information regarding our products and services.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Collaborate with day-shift teams to ensure seamless issue resolution and handovers.
- Adhere to all company policies, including security protocols and quality assurance standards.
- Identify trends in customer issues and suggest improvements to the night-ops workflow.
Qualifications
- Minimum of 1-2 years of experience in customer support or a related technical field.
- Must be available to work full-time night shifts, including weekends and holidays.
- Strong proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Excellent written and verbal communication skills with a professional tone.
- Ability to work independently with minimal supervision.
- High school diploma or equivalent required.