Job Description
Are you looking for a flexible night shift opportunity in the heart of Silicon Valley? Apex Digital Systems is seeking a dedicated and detail-oriented IT Support Specialist to join our 24/7 operations team. We are committed to providing top-tier technical assistance to our clients, and we need someone who thrives in a low-light environment and enjoys solving complex problems efficiently.
As a key member of our support team, you will ensure business continuity during off-peak hours while enjoying a flexible schedule that fits your lifestyle. This is an excellent opportunity for tech professionals seeking a stable role with a modern, forward-thinking company.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Monitor system performance and resolve critical incidents during the night shift.
- Assist in the deployment and maintenance of server infrastructure and workstations.
- Document technical tickets and resolutions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless handovers and operations.
- Perform routine security checks and system backups to maintain data integrity.
- Maintain a professional and organized workspace environment.
Qualifications
- Associate degree or certificate in Computer Science, Information Technology, or a related field.
- 1+ years of experience in technical support, help desk, or IT operations.
- Strong working knowledge of Windows, macOS, and Linux operating systems.
- Excellent problem-solving skills and the ability to troubleshoot independently.
- Strong communication skills with a focus on customer service and empathy.
- Ability to work flexible night shifts and occasional weekends as required.
- Valid US work authorization.