Job Description
Are you a night owl who thrives on solving complex problems?
Apex Global Tech is seeking a high-energy Night Shift Technical Support Specialist to join our elite operations team in San Francisco. As a pivotal member of our 24/7 support infrastructure, you will be the bridge between our enterprise clients and our engineering teams, ensuring critical technical issues are resolved with speed and precision during the evening hours.
Why Join Us?
- Competitive Hourly Pay: Earn between $24.00 and $32.00 per hour, depending on experience.
- Flexibility: Enjoy a stable night shift schedule (10:00 PM - 6:00 AM) with consistent hours.
- Growth Opportunities: Clear pathways to Senior Support, Team Lead, and DevOps roles.
- Modern Tools: Work with top-tier ticketing systems (Zendesk, Jira) and remote collaboration software.
Don't let the city sleep—we are here to keep the world connected.
Responsibilities
- Provide high-level technical troubleshooting and customer support via phone, email, and live chat during night shift hours.
- Diagnose and resolve complex issues related to network connectivity, software configuration, and hardware peripherals.
- Escalate unresolved tickets to the appropriate engineering teams with detailed, actionable diagnostic logs.
- Maintain a high Customer Satisfaction Score (CSAT) by delivering empathetic and professional communication.
- Document all interactions, resolutions, and system updates in the CRM database to ensure knowledge base accuracy.
- Participate in nightly stand-ups and shift handovers to ensure continuity of support.
Qualifications
- 1-3 years of experience in technical support, help desk, or customer service.
- Ability to work independently and maintain focus during quiet, night hours.
- Strong problem-solving skills with a logical approach to troubleshooting.
- Excellent written and verbal communication skills; bilingual (Spanish/Chinese) is a plus.
- Proficiency in Windows, macOS, and Linux operating systems.
- High school diploma or equivalent required; Associate degree in IT or related field preferred.