Job Description
Are you a dedicated problem solver looking for a role that offers the flexibility you need? TechFlow Solutions is currently urgent hiring for a Remote Customer Support Specialist based in El Paso, Texas. We are looking for motivated individuals to join our team and provide exceptional technical assistance to our clients worldwide.
This is a part-time, hourly position designed for those who value flexibility. Whether you are a student, a parent, or simply looking for a better work-life balance, we offer the autonomy to manage your schedule while earning a competitive wage.
Why Join Us?
• Competitive hourly pay ($18.00 - $24.00)
• Fully remote work environment
• Flexible scheduling options
• Opportunity for growth within the company
Responsibilities
- Provide high-quality technical support to customers via chat, email, and phone.
- Troubleshoot and resolve software and hardware issues efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Ensure all support tickets are resolved within the agreed service level agreements.
- Maintain a professional and helpful demeanor in all customer communications.
Qualifications
- High school diploma or equivalent required.
- Basic knowledge of computer systems, operating systems, and internet browsers.
- Strong written and verbal communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Reliable internet connection and a quiet home office space.
- Previous customer service experience is a plus but not mandatory.