Job Description
We are seeking a dedicated and detail-oriented Part-Time Customer Support Specialist to join our growing team in Portland, Oregon. In this pivotal role, you will serve as the primary point of contact for our clients, ensuring they receive timely and effective technical solutions. We pride ourselves on our transparent pay structure, offering competitive hourly rates with weekly paychecks to ensure your hard work is rewarded on time, every time.
As a key member of our support team, you will leverage your problem-solving skills to resolve issues ranging from software troubleshooting to account management. We value clear communication and a proactive approach to customer satisfaction. If you are looking for a flexible, part-time opportunity in the tech sector with immediate weekly payouts, we want to hear from you.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot software and hardware issues efficiently and accurately.
- Document customer interactions, issues, and resolutions in our CRM system.
- Collaborate with the technical development team to escalate and resolve complex issues.
- Adhere to strict quality assurance standards during every customer interaction.
- Stay updated on product features and updates to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- 1+ years of experience in customer support or technical assistance.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work flexible hours, including evenings and weekends.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is a plus.