Job Description
Are you a night owl with a knack for technology? Apex Digital Systems is seeking a dedicated Night Shift Technical Support Specialist to join our elite team in Arlington, Virginia. We provide top-tier IT support to clients across the nation, and we need a reliable partner to cover our critical 24/7 operations.
In this role, you will bridge the gap between our clients and our technical solutions, ensuring seamless operations during the hours when most businesses are asleep. Enjoy a modern work environment, competitive benefits, and the freedom to manage your schedule around your lifestyle.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware and software problems for clients via phone, chat, and remote desktop tools.
- 24/7 Coverage: Provide high-quality technical support during our critical night shift window to ensure business continuity.
- Client Communication: Maintain professional, empathetic, and clear communication with clients to de-escalate issues and provide solutions.
- Documentation: Accurately log tickets, resolutions, and system changes in our CRM database for audit trails and future reference.
- Hardware & Software Support: Assist with setup, configuration, and maintenance of various operating systems and peripheral devices.
- Team Collaboration: Coordinate with day-shift engineers to hand over unresolved tickets or complex cases.
Qualifications
- Experience: Minimum 1-2 years of experience in technical support, help desk, or customer service.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM – 7:00 AM or similar patterns).
- Technical Skills: Strong knowledge of Windows, macOS, and Linux environments; familiarity with networking protocols.
- Communication: Excellent verbal and written communication skills with a focus on clarity and patience.
- Flexibility: Ability to work independently with minimal supervision while adhering to strict service level agreements (SLAs).
- Education: High school diploma or equivalent; Associate degree in IT or related field preferred.